Re:Sell is an official resale platform feature that we offer where customers can Re:Sell their unwanted ticket.
Once a customer adds their ticket(s) to Re:Sell, we will then attempt to resell their tickets through our sales channels on their behalf.
If successful a refund of the face value will be issued back to them and tickets transferred to the new customer, otherwise the tickets will be returned back to them.
There are many benefits to Re:Sell but the main one is that it reduces the number of ‘no-shows’ at your event, increasing bar and merchandise spend.
Having tickets held by customers who cannot attend the event encourages resale via social media channels and secondary ticket sites - both of which are out of your control and may lead to the price being increased by the seller. This only benefits the seller and leaves the new customer out of pocket, as well as causing potential issues for you to deal with, such as scamming/fraud.
Our resale process ensures ticket transfer is done within our system so we can guarantee the authenticity of tickets. We also prevent resale above face value.
To activate Re:Sell, you need to Opt-In via the Promotion Centre. Click on the event on the dashboard you would like to activate Re:Sell on.
On the left click the Manage Tickets tab. Click Re:sell
Please select ‘Enable’. Changes will automatically save.